FAQs

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Booking

A: All apartments can be booked immediately online as our availability is always up to date. If you’d prefer to book by phone, call us on 0131 661 0131.
A: If booking online, payment will be requested by debit or credit card. These details will also be used to process the remaining balance of your booking 4 weeks before arrival, unless you contact us with alternative details.
A: Yes. You won’t be able to book online but if you’d like to book and pay by bank transfer, please phone or email us and we’ll send you our bank details. Please note that your booking won’t be confirmed until funds have been received.

Checking In

A: Yes. You won’t be able to book online but if you’d like to book and pay by bank transfer, please phone or email us and we’ll send you our bank details. Please note that your booking won’t be confirmed until funds have been received.
A: Definitely not! As long as you give us your flight number so we can keep an eye on any changes to your arrival, we will meet you when you arrive at the accommodation. Just don’t stop off at the pub on your way here as we’ll be waiting for you!
A: No. We’re sure you’ll be eager to get straight in to your apartment which is why we meet all guests at their accommodation. It gives us the chance to show you around and give you any helpful tips you might need.

During your stay

A: We are contactable 24 hours a day, 7 days a week. This includes Bank Holidays, Christmas Day and New Year’s Eve/Day. You will have a contact number should you have any emergencies you need to report.
A: Many guests like arranging grocery deliveries to their apartments and we have no problems with this. Just make sure the delivery is arranged for after you check-in. We don’t advise having post sent to your apartment as post in some of our apartments is redirected to our office. If you wish to receive post (tickets, SIM cards, payment cards etc), let us know and we may be able to have it sent to us instead.
A: Definitely not. Not only would this be unpleasant for any future non-smoking guests but because our short term accommodation is classed as business premises, it’s also illegal to smoke in them. To discourage smoking, we impose large fines for anyone found to have smoked in their apartment.
A: Most of our apartments cannot accommodate larger pets (dogs, cats) but small caged pets may be allowed in some cases. Please contact us with any specific requests.
A: We provide all bed linen and towels (free of charge) and an initial supply of toilet roll, kitchen paper, washing up liquid and hand wash. As our apartments are self catering, any further supplies should be bought yourself.
A: If you lose your keys, phone us as soon as possible. Replacement keys will be provided and a charge of £25 imposed for the lost set. If you lose a key and require access between 9pm and 9am, an additional £25 fee will be imposed.
A: We hope you’ll not need to leave earlier than your expected departure date but if you do, please call or email us to let us know you’re leaving. In most cases, refunds won’t be available for any unused parts of your stay unless we’re able to re-let the accommodation.

Checking Out

A: Check out time is 11am in all apartments, unless otherwise stated. Cleaning staff will arrive at the apartment from 11:05 therefore it would be appreciated if you had departed by this time. Late check-outs may be available by prior arrangement but cannot be confirmed until the day before departure.
A: You don’t need to clean the apartment before leaving but we ask that you treat the property with the same respect you do your own house and leave it in a reasonable condition. If the apartment is left in an extremely bad condition (evidence of smoking, damage to furniture, broken crockery, stained flooring or furniture), we may impose additional charges.
A: When checking out, the door to your apartment should be locked and keys posted back through the letterbox. Please do not take the keys with you when you leave.

Cancellation

A: We hope you won’t need to cancel your stay but understand that this does happen on occasion. We strongly advise taking out suitable travel insurance which covers you in the event you are too ill to make your holiday or flight cancellations mean you can no longer make it. For bookings cancelled more than 4 weeks prior to arrival, only the 20% deposit will be lost. All bookings are to be paid 4 weeks ahead of arrival and once payment is made, the full amount is non-refundable. In some cases, if we are able to re-let the apartment for all or some of your booked dates, a partial refund may be available.

If we do not receive payment 4 weeks in advance we will try and contact you however will cancel your booking if payment is not forthcoming.